TICKET CANCELLATIONS

According to the time of cancellation of the ticket, the following apply:

High season travel from 28/5/21 to 30/09/21

Up to 3 days from the scheduled travel date
Refund of fare without cancellation fees
Convert tickets to open date tickets
Convert tickets to new travel date tickets

Up to 1 hour before departure
50% refund of the fare or converted into open date tickets or new travel date tickets
Refund of non-cancelling fare for proven reasons of force majeure

Until departure time
Return 50% of the fare
Tickets are not converted to open date tickets or new travel date tickets
Conversion of tickets into open date tickets for proven reasons of force majeure
Convert tickets to new travel date tickets for proven reasons of force majeure

After departure
The fare is non-refundable
Tickets are not converted to open date tickets
Tickets are not converted to new travel date tickets

Open date tickets
Opendate tickets are cancelled without cancellation fees if they were originally issued as open date tickets.
Tickets that have been converted into open date tickets are subject to the cancellation conditions applicable to the original tickets.

Low travel season until 29/05/21 and from 01/10/21 to 30/12/21

Up to 24 hours from scheduled travel date
Refund of fare without cancellation fees converting tickets into open date tickets
Convert tickets to new travel date tickets

Until departure time
50% refund of the fare or converted into open date tickets or new travel date tickets
Refund of non-cancelling fare for proven reasons of force majeure

After departure
The fare is non-refundable
Tickets are not converted to open date tickets
Tickets are not converted to new travel date tickets

Fare refunds are only made by the agencies that issued the tickets

Duration of open date tickets
Tickets issued as open date tickets as well as tickets converted into open date tickets have a validity period of one year from the date of issue


DISCOUNT POLICY


Children up to 5 years old travel for free in all places
Children 5 to 12 years old are given a 50% discount in all places
NAT pensioners and their wives are given a 50% discount in all places
Military officers and soldiers 30% discount is granted in all places
Port guards are granted a 30% discount in all places
People with special needs and their escorts, with a disability rate of 80% or more, a 50% discount is granted in all places
Blind passengers and their escorts are given a 50% discount in all places
War handicaps and their escorts are granted a 50% discount in all places
Families with more than 4 children are given a 50% discount in all places
Students of Higher and Highest Education Institutions are granted a 50% discount in economy class on all itineraries.
Students of Higher and Highest Education Institutions are granted a 50% discount in Business class on all itineraries except Friday, Saturday and Sunday for the period 17/06 to 12/09
International students with ISIC student ID are given a 50% discount in economy class on all itineraries
International students with ISIC student ID are granted a 50% discount in Business class on all itineraries except Friday, Saturday and Sunday for the period 17/06 to 12/09


Return ticket discount 20%
The discount is granted on the return ticket (specific or open date) in a simultaneous purchase of a Round – trip ticket


Note
The beneficiaries of the above discounts must present their supporting documents when issuing the tickets as well as when they are  boarding the ship.