Cancellation or Change of Ticket

Depending on the time of cancellation the following amounts are refunded:

100% refund, if cancellation is made within a period of more than 1 week from the date of departure.
75% refund if canceled 1 week before the departure date.
50% refund, if canceled 3 days before the departure date.
The company has no obligation to refund any amount of money in case of cancellation less than 24 hours before departure or if the passenger does not show up at boarding.

In case of change of the date of your tickets, the refund is not valid.


OPEN TICKETS


All tickets can be converted into Open-Date tickets up to 2 hours before the scheduled departure time (this process can only be done once).

Open date tickets can be used on the next trip depending on availability, within 6 months from the date of the original ticket.
The choice of the next departure date must be stated at least one day before the scheduled departure.
In case of cancellation of the tickets that have been converted into an open date, the money will not be refunded.


Additional measures during the transportation of alternative fuel vehicles (AFVs)

In order to limit and prevent the risk of fire as well as the release of toxic gases in the garage area, the following measures apply:

For electric or plug-in hybrid vehicles, the battery-charge level should not exceed 40% of its total capacity.
It is prohibited to charge electric or plug-in hybrid vehicles onboard the ship.
For all other Alternative Fuel Vehicles (AFVs), such as LPG or natural gas, tanks may be filled up to 50% of their respective capacity – not more.
The transportation of AFVs is prohibited in cases where the vehicles have damage to their fuel system and their tanks or accumulators and said parts have not been removed. In case of uncertainty concerning possible damage, transportation is prohibited. The responsibility of ensuring that there is no damage to the vehicle lies solely with the owner of the AFV.
In case of an alarm from their vehicle, drivers/passengers must immediately notify the crew.

Alternative Fuel Vehicles (AFVs) include:

Hybrid and purely electric vehicles that carry accumulators (batteries).
Vehicles using liquefied and compressed gaseous fuels.


Ticket Loss

In case of loss of the ticket or the proof of transport of the vehicle, in order for the passenger to travel he will have to buy a new ticket. If the passenger declares the loss in writing stating the date of the trip, the itinerary, the number of both the lost and the new ticket, and if after checking the records of KERKYRA SEAWAYS it turns out that the lost ticket was not used and was not replaced within six (6 months from the date of travel then the passenger is entitled to a new ticket of the same value as the lost one.

Pets

The passenger ships of KERKYRA SEAWAYS have specially designed areas for the stay of pets carried during the journey by the passengers in whom the pets must remain throughout the journey. Exceptionally small pets are allowed to accompany their owners in enclosed passenger compartments – lounges as long as they are transported in special baskets / cages or have a muzzle and are vaccinated as well as carry their health booklets. Any damage caused by the animals will be borne by their companions.