DISCOUNTS

Children up to 5 years old travel free of charge.
Children 5-10 years old have a 50% discount on the fare. they have a 50% discount on the fare.
Multi-children have 50% discount on the fare. they have a 50% discount on the fare.
Only students of Greek public universities are entitled to a 50% student discount on the fare.
Persons with special needs (disabled persons) and their companion (with a disability rate of 80% or more and certified by a document from the competent body that they need a companion) have a 50% discount on the fare.
 

CANCELLATIONS:

From 14 days before departure: Tickets are cancelled without cancellation fee if the ticket body is returned intact or converted to open date tickets.

From 7 days to 14 days before departure: 25% cancellation fee is retained or alternatively tickets are converted to open date or for another date.

From 7 days before departure up to 12 hours before departure: 50% cancellation fee will be retained or alternatively the tickets will be converted to open date or for another date.

From 12 hours to departure: 50% cancellation fee will be retained. The tickets are not converted to open date and the date cannot be changed.

After departure: Tickets are not cancelled and are not converted to open date and no date change is possible.


RESIDENCES:

Pets travel with ticket. The ships have special pet accommodation. Passengers travelling with a pet must always carry an up-to-date health booklet and are responsible for the care, safety, feeding and hygiene of the pet. Unaccompanied pets are not accepted.


TICKET LOSS

In case of loss of the ticket or the vehicle's transport receipt, the passenger will have to buy a new ticket in order to travel. The lost ticket must be cancelled and replaced in time by the person concerned, otherwise the passenger will not be allowed to board the ship. All details of the lost ticket will be searched for at the agency where you made the reservation and the ticket was issued.


MOVEMENT OF MINORS

The carriage of an unaccompanied minor passenger who has not reached the age of 15° shall not be permitted.

The carriage of minors who have reached the age of 15 to 18 years, unaccompanied by a parent or guardian, is permitted under the following conditions:

Completion of a Responsible Declaration by the parent or legal guardian of the minor, certified with the authenticity of the signature by the Police or Port Authority or gov.gr. Relevant declarations are available from the Company's Customer Service Department via email at info@saos.gr as well as at the local port offices of the Company.
For boarding the ship, the minor passenger must have the original Declaration and his/her Identity Card with his/her ticket, as well as his/her Identity Card to confirm his/her identity.
In any case, the parent or legal guardian of the minor passenger is fully responsible for the timely acquisition and validation of the Declaration of Responsibility, as well as all accompanying documents that may be required at the port of departure.
Under no circumstances shall the company be liable if, due to insufficient documents and/or identification certificates, the boarding is not allowed by the competent ship's Officers or Port Authorities.
 

LUGGAGE

Baggage must be placed in special places on board, according to the instructions of the crew. Each passenger is entitled to leave up to two (2) pieces of luggage in the ship's garage. For more than two (2) pieces of luggage, each piece of luggage/baggage must be accompanied by the corresponding bill of lading.
The carrier is not liable for loss of money, valuables or luggage in the ship's public areas, vehicles or cabins. The carrier shall be liable for damage to or loss of luggage on board the ship only if it is handed over for safekeeping and a receipt is issued.
The luggage must not contain objects of value. Items of value may be handed over to the ship's Reception for safe keeping.
 

SECURITY

For safety reasons, passengers must always comply with the instructions of the Master and crew.
Access to the ship's garage is not permitted during the voyage.
Passengers are strictly prohibited from carrying explosives, flammable materials and other dangerous substances.
In case a passenger carries a weapon, he/she is obliged to hand it over to the Master for safekeeping upon boarding and to show the permit to possess/carry a weapon.
 

ROUTES

The company will make every effort to keep to the timetables announced. However, it reserves the right to modify them if necessary.
The duration of the voyage refers to the time between leaving the port of departure and entering the port of arrival.
The company reserves the right to change its vessels if necessary.
 

CANCELLATION OR DELAY OF THE SCHEDULE FOR FORCE MAJEURE (e.g., inclement weather)

DELAYED DEPARTURE:

Passengers and vehicles may board without changing their tickets.

TRIP CANCELLATION:

Tickets for a cancelled trip are not valid for boarding and must be changed for the next scheduled departure, on which there is seat availability, by issuing a new ticket.


ATTENTION:

In cases where the itinerary is delayed or cancelled due to force majeure (e.g. bad weather conditions), passengers are requested to contact the local port authorities and partner agencies to be informed of the new departure time of the ship.