TICKET CANCELLATION/FARE REFUND POLICY

Fare Refund Policy:

From the ticket issuance and up to 14 days prior the scheduled departure of the ship: Tickets can be cancelled without cancellation penalties if the whole body of the ticket is returned.

From the ticket issuance and up to 7 days prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 25% as long as the whole body of the ticket is returned.

From the ticket issuance and up to 12 hours prior the scheduled departure of the ship: Tickets can be cancelled with a cancellation penalty of 50% as long as the whole body of the ticket is returned.

NOTE: All tickets may be changed into Open Date Tickets up to three (3) hours prior the time of scheduled departure.

After departure: Tickets are not cancelled, nor change into Open Date Tickets and the date of travel may not be changed.

Tickets are cancelled by the company’s Central Offices, Central Agents and Central Port Agents and when the original tickets have been presented. Tickets cannot be cancelled over the phone. 

After departure: Tickets are not cancelled, nor change into Open Date Tickets and the date of travel may not be changed.