OPEN DATE TICKETS  

Open-date tickets are valid for one (1) year from the date of issue and are not accepted for boarding. Tickets can be made OPEN to one (1) hour before departure. The OPEN ticket must be replaced with a new ticket before boarding.    

TICKET CANCELLATIONS AND FARE REFUND  

From the date of ticket issuance:  

• Up to 14 days before the scheduled departure time: Tickets are canceled with a refund of 100% of the fare if the body of the ticket is returned in its entirety. 
• Up to 7 days before the scheduled departure time: Tickets are canceled with a refund of 75% of the fare if the body is returned in its entirety. 
• Up to 12 hours before the scheduled departure time: Tickets are canceled with a refund of 50% of the fare if the body of the ticket is returned in its entirety.  

NOTE: Tickets can be converted to open date tickets up to one (1) hour before the scheduled departure time. Tickets are cancelled by the Central Agents and by the agencies where they were issued. It is not possible to cancel by phone. Those interested must hand over the tickets to the aforementioned agencies. All any changes, modifications or cancellations of tickets are made only in accordance with the rules of the cancellation policy and without any other charge whatsoever to the central port agencies and the agencies to which they were issued. After the departure of the ship tickets are not canceled, they are not converted to open date tickets (OPEN) there is no possibility of change. Refunds on canceled tickets are made by the issuing agencies, up to 6 (six) months from the date of cancellation.