TICKET CANCELLATION/FARE REFUND POLICY
HIGH PERIOD 14/4/2025-27/04/2025 & 5/6/2025-7/9/2025
100% cancellation up to at least 7 days before the scheduled departure time or the tickets are converted to open date.
50% cancellation up to at least 12 hours before the scheduled departure time or the tickets are converted to open date.
From 12 hours up to at least 4 hours before the scheduled departure time, you may convert the tickets into open tickets.
Tickets issued on the day of travel shall be cancelled up to half an hour after issue and necessarily at least three hours before the scheduled time of departure.
Unprinted or misprinted tickets must be cancelled on the spot by the agent.
After departure, tickets cannot be cancelled and cannot be converted into open tickets, and the date cannot be changed.
LOW SEASON
100% cancellation up to at least 3 days before the scheduled departure time or the tickets are converted to open date.
50% cancellation up to at least 3 hours before the scheduled departure time or the tickets are converted to open date.
Less than three hours and up to at least one hour before the scheduled departure time the tickets can be converted into open date tickets.
Tickets issued on the day of travel shall be cancelled up to half an hour after issue and necessarily at least two hours before the scheduled time of departure.
Unprinted or misprinted tickets must be cancelled on the spot by the agent.
After departure, tickets are not cancelled and cannot be converted into open tickets, and the date cannot be changed.