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Discount & Cancellation Policy - BLUE STAR FERRIES

TICKET CANCELLATIONS

CYCLADES - DODECANESE - NORTH AEGEAN routes

HIGH SEASON: 28/02/25-01/03/25, 03/03/25, 21/03/25-22/03/25, 25/03/25, 11/04/25-27/04/25 & 05/06/25-28/09/25

Up to 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
Up to 12 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

*For the period 11/04/25-20/04/25 & from 05/06/25-07/06/25 for all departures from Piraeus, Lavrio, Kavala and Thessaloniki and for the period 21/04/25-27/04/25 & 09/06/25-10/06/25 for all departures to Piraeus, Lavrio, Kavala and Thessaloniki, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 14 days prior to departure. Up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

• Up to 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

PIRAEUS - HERAKLION & PIRAEUS - CHANIA routes

HIGH SEASON: 05/06/25-28/09/25

• Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• Up to 7 days prior to departure: A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• Up to 3 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• Up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

LOW SEASON: All the other dates except those mentioned in HIGH SEASON

• Up to 1 hour prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

SARONIC ISLANDS routes

HIGH SEASON: 28/02/25-01/03/25, 03/03/25, 21/03/25-22/03/25, 25/03/25, 11/04/25-27/04/25 & 05/06/25-28/09/25

• Up to 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• Up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• Up to the departure: 50% cancellation fees must be paid and the tickets cannot be converted to open date tickets or to travel another date.
• In Piraeus-Aegina-Agistri-Methana route, tickets can be converted to open date tickets or for another departure date, up to the departure.

After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date

* For the period 11/04/25-20/04/25 & από 05/06/25-07/06/25 for all departures from Piraeus and for the period 21/04/25-27/04/25 & 09/06/25-10/06/25 for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, up to 7 days prior to departure. Up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
The same applies to all intermediate routes.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

• Up to 1 day prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
• Up to the departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
• After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS

• Open date tickets are valid for boarding only if a boarding card, valid for the specific date of travel, has been issued. Open date tickets are valid indefinitely.
• If passengers wish to travel on a date when a higher fare is in force, then they must pay the difference between the current and the pre-paid open ticket fare.
• Upon embarkation, the original ticket and issued boarding card must be handed over to the vessel’s Purser for ticket control.

SUPER ECONOMY

• These tickets are only provided by the ferry company

SPECIAL ECONOMY

• These tickets are canceled, converted to an open date (the Company cancellation policy applies) and the travel date can be changed. In case the passenger travels in a period when the offer is not valid, he will be able to change his ticket, paying the replacement corresponding difference.
• Tickets are registered and non-transferable.

DELAY - CANCELLATION OF SCHEDULE

DELAYED DEPARTURE:

Passengers and vehicles can board without changing their tickets.

TRAVEL CANCELLATION:

The canceled departure tickets are not valid for boarding and must be changed for the next scheduled departure, where seats are available, with the issuance of a Boarding Card.

In cases where the route is delayed or canceled due to force majeure (eg bad weather), passengers are kindly requested to contact the company's port offices to be informed of the new departure time of the ship.

LOSS OF TICKETS

In case of loss of the ticket, in order to be able to travel the passenger will have to buy a new ticket. He must then declare the loss in writing stating the date of the trip, the route, the number of the lost ticket, the number of the new ticket purchased and a photocopy thereof.
If the lost ticket is not found in the company's records to have traveled within 1 month from the date of travel, the company will issue a free ticket of equal value to the lost one.
You will find all the details of the lost ticket at the agency where you made the reservation and the ticket was issued. The loss statement will be sent to Customer Service Department (fax: 210-8919019, e-mail: cs.domestic@attica-group.com).

PASSENGER - VEHICLE TICKETS

According to the P.D. 102/2019 (AD 182) the provisions of P.D. 23/1999 "Registration of persons traveling by passenger ships operating to or from Greek ports in accordance with Directive 98/41 / EC / 1998".

In order to be able to register the passengers, the tickets are issued by NAME and specifically must be indicated:
- THE SURNAME OF THE PASSENGER
- THE NAME OF THE PASSENGER (in full)
GENDER: MEN / WOMEN
- CITIZENSHIP (eg GR)
- THE DATE OF BIRTH (Day / Month / Year)

In addition to the above, people who need SPECIAL CARE must be declared to the issuing agency.

The issuance of a ticket on board is prohibited and therefore, in order to avoid unnecessary inconvenience, passengers must make timely reservations and issue tickets.

Children up to 5 years old: it is mandatory to issue a ticket with zero fare.

UNACCOMPANIED MINOR CHILD

The transport of minor passengers, who have completed the 15th to the 18th year of age, without the accompaniment of a parent or guardian, is allowed with the following conditions: Completion of a Responsible Declaration by the parent or legal guardian of the minor, certified with the original signature the Police or Port Authority. To board the ship, the minor passenger must have with his / her ticket, the original Declaration, as well as his / her Police Identity Card for the confirmation of the identity. In any case, the parent or legal guardian of the minor passenger bears full responsibility for the timely acquisition and approval of the Responsible Declaration, as well as all accompanying documents that may be required at the port of departure. In no case is the company responsible if due to insufficient documents and / or certificates of identity, boarding is not allowed by the competent Officers of the ship or the Port Authorities. Relevant statements are available from the Customer Service Department, tel. 210-8919010, e-mail: cs.domestic@attica-group.com, as well as at the local port offices of the company.

COVID POLICY

Cancellation Policy from 15/04 / 20-06 / 07/20 (Government Gazette 84 / Α / 13-4-2020) - COVID-19 // According to the Act of Legislative Content (Measures to address the ongoing consequences of the coronavirus pandemic COVID-19) Government Gazette 84 / Α / 13-4-2020, the provisions of article 65 (Debts from cancellations of sea voyages) are implemented from 15/04/2020 to 06/07/2020 and therefore the cancellation policy, as follows:

Passengers, holders of tickets with a travel date until 31/10/2020, which have been issued until 06/07/2020, who can not travel due to travel restrictions or do not wish to travel due to uncertainty due to the pandemic or due to cancellation of their scheduled services, they must convert their tickets into an open date at least 24 hours before departure, in order to use them on the next trip to any destination served by Blue Star Ferries and Hellenic Seaways, within for a period of 18 months from the date of travel of the original ticket.

In case the passenger wishes to travel on a date or in a seat category for the same or different destination, with a higher fare than the fare of the original ticket, then the resulting fare difference must be paid.

If the time period has elapsed 18 months and open date tickets have not been used, then passengers are entitled to receive 100% of the fare of open tickets in their possession.

ALTERNATIVE FUEL VEHICLES (AFVs)

Passengers traveling with Alternative Fuel Vehicles (AFVs) must declare it when booking/issuing their tickets.
Alternative Fuel Vehicles (AFVs) include:
a) Hybrid and strictly electric vehicles that carry accumulators (batteries).
b) Vehicles using liquefied and compressed gaseous fuels.
According to the Greek Authorities’ circular regarding the measures during the transportation of Alternative Fuel Vehicles (AFVs) with passenger vessels (Ro-Pax) and Ro-Ro vessels and in order to limit and prevent the risk of fire as well as the release of toxic gases in the garage area, the following measures are applicable:

On strictly electric or rechargeable hybrid vehicles, the charging level of their accumulators (batteries) should not exceed 40% of their total capacity.
During their loading, the temperature of the batteries will be checked by the crew.

On vehicles with other alternative fuels, such as LPG or natural gas, their tanks must not be filled with fuel up to more than 50% of their total capacity.

Alternative Fuel Vehicles (AFVs) with damage in their supply system and tanks or accumulators will not be accepted on board if these have not been removed. In particular, in case an AFV has a malfunction, but it is unclear if the accumulator is damaged, boarding will not be allowed. It is exclusively the owners’ responsibility to ensure that the vehicle does not suffer damage to its power system or batteries.

Passengers-drivers of electric vehicles must immediately inform the crew if any alarm indication is received from their vehicle.

Above measures also apply to unaccompanied Alternative Fuel Vehicles (AFVs).

REGISTRATION OF COMPANION ANIMALS (PETS) - ACCOMMODATION

Based on the existing legislative framework (article 18 § 7 of Law 4830/2021 / Οfficial Gazette A' 169/18.09.2021), it is mandatory for passengers traveling with animals to declare them when booking / issuing their tickets, in order to be recorded in the electronic booking system and issue a free of charge ticket.
Ticket issuance is not allowed on board, therefore, to avoid unnecessary inconvenience, passengers must book and issue tickets οn time.
According to European Parliament's and Council's Regulation (EU) No. 576/2013, each passenger may travel with a maximum of 5 pets owned by the passenger. Pets must be fully vaccinated and may travel with an own pet health certificate.
Please note that the maximum number per booking is 5 pets.
The vessels have special cabins (PET cabins) as well as special accommodation areas for pets (kennels). Due to the limited number of PET cabins, it is necessary to reserve them in advance. The maximum number per PET cabin, is 2 pets.
Excluded are FLYING DOLPHIN vessels, where the transport of pets is only allowed in a small pet carrier up to 10 kg.
For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated PET cabins), bars, restaurants and the vessel’s indoor public areas. While walking on the open decks, pets are required to wear a muzzle or be on a leash, accompanied by the pet owner or guardian.
Pet owners or guardians are required to have their pet’s valid health documents with them while travelling and they should present them when boarding the vessel. The pet owner or guardian is held fully responsible for the care, safety, and hygiene of the pet and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party, during the trip.
Special areas for the pets’ daily hygiene are available on board (except for FLYING DOLPHIN vessels).
Unaccompanied pets are not accepted for embarkation.

Discount & Cancellation Policy - BLUE STAR FERRIES

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