Ticket cancellation 

Ticket cancellations are allowed up to 12 hours before the specified departure date and time. Depending on the date and time of the cancellation request, the following apply:

    Up to 14 days before the scheduled departure time: 100% of the ticket price is refunded.
    Up to 7 days before the scheduled departure time: 75% of the ticket price is refunded.
    Up to 12 hours before the scheduled departure time: 50% of the ticket price is refunded.
    Less than 12 hours before the scheduled departure time: No refund is provided.

Ticket change

 

Ticket changes are possible up to 1 hour before the stated departure date and time. Specifically, depending on the date/time when the change process is made, the following apply:

• For ticket changes up to 1 hour before the scheduled departure time of the ship, there is no extra charge.
• Within less than 1 hour from the scheduled departure time of the ship, ticket changes are not possible.

*In case the discount percentage has changed, the corresponding additional charge will be applied during the change process.

Fares - Discounts

Passenger tickets and vehicle transport receipts display the total fare, which includes the net fare, third-party charges (fees, surcharges), and VAT.

The categories of individuals eligible for discounted fares are detailed in Ministerial Decision 3324.1/01/13 (15/07/2013), as amended and in effect. Passengers must inform the carrier during booking and before ticket issuance if they are entitled to a discount and provide the necessary documentation.

Children aged up to 5 years travel for free, but a ticket with a zero fare must still be issued.

Lost tickets

 

In case of a lost ticket or vehicle transport receipt, the passenger must purchase a new ticket to travel. If the passenger submits a written declaration detailing the travel date, itinerary, and both the lost and new ticket numbers, and if an audit by the consortium confirms that the lost ticket was neither used nor replaced, the passenger is entitled to a new ticket of equal value, provided this process is completed within six (6) months from the travel date.