CANCELLATIONS - REFUNDS

Cancellations can be made at the travel agency, port agency, Premium Sales Agent or at the offices of the Company where reservation and payment were made. Apart from the fuel surcharge and the environmental charge EU ETS, which are fully refundable in the event of cancellation, the refunded fare rate depends on the time of cancellation and in relation to the travel date. In particular, the following amounts are refunded:

A 100% refund, up to 22 days prior to departure.
A 80% refund, from 21 days up to 8 days prior to departure.
A 50% refund, from 7 days to 24 hours prior to departure.
The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.
In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed.
In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
Above refund policy is not valid to tickets issued with a special offer (e.g. Early Booking). In such cases, the cancellation terms of the offer are applicable.
Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hours prior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date.

OPEN RETURN

An open return date ticket, originally issued as open, not converted to open, is valid for one year from the date of issue (not print or reservation) and is refunded, if cancelled, with a 100% refund, provided that the cancellation request is made before its expiration.

A ticket converted to an open date ticket is valid for one year from the date of travel (not issuance, print or reservation) of the initial ticket. If cancelled, the date the ticket has been converted to open is considered as the cancellation date and it is refunded in relation to the date of travel of the initial ticket.

Passengers with an open return ticket must reserve their return journey well in advance through the travel agency, Premium Sales Agent, port agency or the offices of the Company, where reservation and payment were made. Open return fares are always calculated based on the low season fare. If a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. Reservation takes place according to availability. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered.

LOST TICKETS

In case of a lost ticket the passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, Port Agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure.

Note: At check-in, all passengers must provide a valid identification card or passport.

DISCOUNTS

Valid proof may be required by the Company for discounted fares e.g.: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of automobile associations & camping clubs g) Aneksmart or Seasmiles loyalty club members. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.

UNACCOMPANIED CHILDREN

The Company does not accept reservations for children under 15 years of age who are not accompanied by adults. Reservations for young people between 15 to 18 years of age can be accepted upon specific written permission by the parent or legal guardian for the unaccompanied voyage, which will be verified as to the authenticity of the signature. Appropriate forms are available at the offices of the Company (Customer Service, tel.: +30 210 89 19 010, E-Mail: cs@attica-group.com.