If your Greek identity card does not have your details in English then you should have your passport (which should be valid and not expired). For flights within the Schengen area it is necessary for you to have your ID card, which should indicate your name in Latin characters.

Greece is a member of the Schengen Treaty as well as the following countries:

• Austria
• Belgium
• France
• Germany
• Denmark
• Switzerland
• Estonia
• Iceland
• Spain
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Norway
• Netherlands
• Hungary
• Poland
• Portugal
• Slovakia
• Slovenia
• Sweden
• Czech Republic
• Finland

Outside the Schengen area

For flights to destinations outside the above countries, you should have your passport, which should be stamped (Visa), where necessary, depending on the destination.   For destinations outside the Schengen area, we suggest that you contact the embassy of the country you are planning to visit for more information.

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If your Greek identity card does not have your details in English then you should have your passport (which should be valid and not expired). For flights within the Schengen area it is necessary for you to have your ID card, which should indicate your name in Latin characters.

Greece is a member of the Schengen Treaty as well as the following countries:

• Austria
• Belgium
• France
• Germany
• Denmark
• Switzerland
• Estonia
• Iceland
• Spain
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Norway
• Netherlands
• Hungary
• Poland
• Portugal
• Slovakia
• Slovenia
• Sweden
• Czech Republic
• Finland

Outside the Schengen area

For flights to destinations outside the above countries, you should have your passport, which should be stamped (Visa), where necessary, depending on the destination.   For destinations outside the Schengen area, we suggest that you contact the embassy of the country you are planning to visit for more information.

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In order for children to travel they need their own documents, passports and visa depending on the trip.

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The available payment methods are the following:

• Credit Card (Visa/MasterCard,AMEX)
• Paypal
• Bank Transfer
• Cash

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The EU (European Union) has set the dimensions of hand luggage and must not exceed the following dimensions: 56cm x 45cm x 25cm (including handles, exterior pockets, and wheels).
The weight of the luggage is usually 20 kilos per passenger.
(Note: Each company may adopt different limitations, so it is advisable to contact the airline)

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Under the rules and conditions that are set by the European Union for the safety of flights, passengers should not carry any of the following in their baggage:

• Compressed gas
• Corrosives
• Explosives
• Flammable liquids and solids
• Radioactive materials
• Bags and briefcases with built-in alarm systems
• Oxidizing materials
• Poisonous and contaminated substances
• Other hazardous materials
• Liquid formulations

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This situation can arise for 2 reasons:
•    During your search, someone else bought the last available tickets of the flight or specific fare.
•    The seats of the flight were filled before your search, but the flight is displayed in the results of the booking system because the system does not have the time needed to update the the new data.

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The tickets are electronic (e-ticket). Upon completion of the payment of your tickets, we'll send you an email with details of your booking. You do not need to have a print of your reservation (email will send you) when you go to the airport. At the Check of the airline, you will have to present your ID or passport, and then you will receive all the necessary documents for you to board.

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Viva Travel gives you the necessary security required for electronic transactions through your credit card. Click here to read more about secure transactions.

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Each airline follows a different policy for unaccompanied minors and for this reason we suggest you contact the airline company that will carry out the flight.
Many airlines provide a traveling partner. Charges for these services rely on the pricing policy of each company.

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No passengers under the age of two can travel without being accompanied by an adult passenger. There is a small charge for an infant passenger of this age group, for example 10% of the adult escort’s ticket price.

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•    Adult passengers are considered to be from the age of 12 and older.
•    Children passengers are considered to be from the age of 2 to 12 years old.
•    The passengers from the age 0 to 2 years old are considered infants.

Also many companies classify their elderly citizens over the age of 65.
Note: Age limits may vary from company to company and depend on the policy of the respective airline.

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There are three classes depending on the aircraft type and configuration of the seats which are determined by each airline:

Economy Class
The economy class normally occupies most of the seats in the cabin. They are seats offered at a lower cost and fewer services and amenities are offered to the passengers. If you are traveling with conventional companies and depending on the flight, usually the cost of the ticket includes free drinks and meals. Low cost companies often do not include food and drinks for free.

Business Class 
These seats are expensive in relation to the economy seats. Business class offers more amenities and services to the passengers. The business class is separated from the economy class and is located in the front part of the aircraft cabin. The seats are wider and there is a greater variety in dining and drinks.

First Class
It is the luxurious and expensive seat in the aircraft. It is located in the front of the cabin with comfortable seats and a number of upgraded services. Also, it includes a large variety of meals (subject always to the type and duration of flight). The first class passengers enjoy more benefits and other services outside of the aircraft for example, separate Check in and separate airport lounges.

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Passengers with disabilities and passengers with reduced mobility are required under EU law / regulation to inform the airline or travel agent for the need and type of assistance a minimum of 48 hours before the published departure time.

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If you wish to carry special equipment, it’s necessary to contact the airline.
In most cases, special equipment is not included in the free kilos you can carry in your luggage. The charge depends on the type of equipment and the policy of the airline.

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You should be aware that For ticket reservations with low cost companies,  your baggage is not included in the fare. You can transfer it at no extra cost just in the cabin of the aircraft and should not weigh more than 5-6 kg.
The baggage fee varies from company to company, ranging from 10 € to 18 € per luggage.

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Passengers can carry their laptop on the aircraft.
Note:
Laptop computers will be removed from the hand luggage during the security control in the airport.

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Yes you can transfer such electrical devices on your trip.

Note: You need to check them in separately at check-in.

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Regulations and procedures for transporting pets is different depending on the policy of the airline and destination.

Note: Pets may enter either in the cabin or in the storage hold of the aircraft, either as a commodity.

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Frequent Flyer Program (FFP) is a service offered by airlines to regular passengers in order to provide them with better services and benefits when traveling with their company.

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The tickets are electronic (e-ticket). Even in the case of the loss of the email that we sent you with the details of your reservation, there will be no problem presented. You will only need to present your identity card or passport at the Check of the airline at the airport.

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Unfortunately you can’t change the name on a confirmed booking.
Your name should be filled out as indicated on your ID or passport. In any case, you should pay close attention to proper completion of your name, because even if you have mistakenly entered you name, the booking will still be completed.

Note: Some low-cost airlines accept changing your name but there is a charge which depends on the policy of each company.

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You should call us as soon as possible if you want to make any changes to your booking.
Please note that in many cases, airlines may have set a charge which depends on the type of fare ticket.Also some fares do not allow any changes to be made. If you proceeded with an online booking, you should submit your request online via the special form on our site. If you proceeded with a telephone reservation, you should call us and tell us the number of your reservation. We will contact the airline and we will let you know. For actions that will made by Viva Travel, there will be a charge of 15 € for each domestic ticket and 20 € for each international ticket, without including any possible charges set by the airline for the change.

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The refund of the total or partial amount of the air ticket depends on the policy of the airline and the fare you have selected.
Upon completion of your reservation, the confirmation email informs you about all the rules regarding the fare you have selected.

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Sometimes airlines are forced to make changes and modifications on the schedules, hours and number of flights.
The passenger may be entitled to seek compensation from the airline, depending on the change that has been made by the airline on a flight.
In any case, our company will make every effort in order to inform you as soon as possible of any change.

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